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Library Security: Better Communication, Safer Facilities, by Steve Albrecht
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Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including
- Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and more
- The elements of an effective Code of Conduct and how to enforce it
- Tips on how to manage internet usage to minimize potential problems
- How to align with patrons and use language that defuses the conflict
- Forming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resources
- How to know when it s time to call the police, plus ideas for increasing law enforcement support
- Ways to make the library more secure through changes to facilities
- Sales Rank: #1140432 in Books
- Published on: 2015-05-27
- Original language: English
- Number of items: 1
- Dimensions: 9.02" h x .39" w x 5.98" l, .56 pounds
- Binding: Paperback
- 184 pages
Review
From vandalizing teens to homeless people who spend their days in the library, the gamut of difficult situations is presented with helpful suggestions about maintaining personal safety without alienating people who need assistance ... This book will be extremely helpful as librarians in all settings navigate the waters of 21st-century libraries. It is highly recommended for public, school, and academic libraries." --Voice of Youth Advocates
His expertise in law enforcement and conflict resolution in libraries offers positive leadership responses. This experience combines with his sense of humor to produce a literary contribution that is helpful, unique, and timely. Readers will enthusiastically determine that the pages address essential learning lessons for library administrative personnel and staff. Law enforcement agencies will also gain an awareness of related library security concerns after reading this informative handbook." --American Reference Books Annual
His expertise in law enforcement and conflict resolution in libraries offers positive leadership responses. This experience combines with his sense of humor to produce a literary contribution that is helpful, unique, and timely. Readers will enthusiastically determine that the pages address essential learning lessons for library administrative personnel and staff. Law enforcement agencies will also gain an awareness of related library security concerns after reading this informative handbook." --American Reference Books Annual
About the Author
Dr. Steve Albrecht is internationally known for his work on workplace violence prevention, and manages a training and consulting firm specializing in high-risk human resources issues, organizational security concerns, and work culture improvement. His many books include Tough Training Topics, Service! Service! Service!, Added Value Negotiating, Ticking Bombs: Defusing Violence in the Workplace (written in 1994 as one of the first books on this subject), and Fear and Violence on the Job. A retired San Diego Police reserve sergeant, he holds a doctorate in business administration, an MA in security management, a BS in psychology, and a BA in English. He is board certified in human resources, security, and employee coaching.
Most helpful customer reviews
2 of 2 people found the following review helpful.
common sense reminders for library staff
By Jane Easterly
This short book is recommended reading for anyone who works in a library visited by the public. The author, a former cop, knows his stuff.
I did not agree with everything he had to say ("You thought this job was about the great books, history on the page, and having the time to review the periodicals and publications that interest you" (p. 1) - uh, no, I didn't) but he said a lot that made sense ("while we can't control people's behaviors, we can control our perception of them, our responses to them, and, ultimately, our treatment of them" (p. 5)).
He acknowledges that every library and situation is different and that many factors come into play. He says things like "There is no perfect answer for whether you should or should not talk to a patron" (p. 8) and encourages you to trust yourself and your instincts. He stresses being “firm, fair, consistent, and assertive,” which is a good checklist to live and work by. He reminds us to ask, "Am I being reasonable in response to this patron's behavior?" He notes, "You can turn a cooperative person into a screaming maniac by being condescending, rude, or officious with him or her." (p. 11)
This book is filled with lots of good common sense reminders. It also contains practical advice and a library employee security survey to help directors get a handle on security in their libraries. It would make a good discussion book for library staff. I’m glad I read it.
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